Rocket Mortgage Mortgage Review 2021

By Bankrate Staff Jan. 1, 2021

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At a glance


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Bankrate Score

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Loans offered

Conventional fixed-rate mortgages, adjustable-rate mortgages (ARMs), VA and FHA loans, flexible-term, jumbo loans; refinancing options include cash-out refinancing Location Icon

Nationwide availability

Available in all U.S. states Credit good icon

Min. credit score required

620 for conventional loans; 620 for VA loans; 580 for FHA loans; 760 for jumbo purchases; 700 for jumbo refinances

    Online and phone customer service available Loan options include fixed-rate, adjustable-rate (ARM), VA, FHA, flexible-term and jumbo loans Low down payment requirement (as little as 3 percent down) Customer service regarding new loans available seven days a week via phone or chat Float-down rate lock available
    No brick-and-mortar locations Doesn’t offer home equity loans or home equity lines of credit (HELOCs) Limited information about lender fees available online

Rocket Mortgage by Quicken Loans is a leading online mortgage lender. The lender offers a broad selection of purchase and refinance loan options, and a flexible-term product called “YOURgage,” which allows borrowers to set the terms of their loan from eight to 29 years. For homeowners who want to refinance, Rocket Mortgage has a cash-out refinance option, as well. Reverse mortgages, for homeowners 62 years and older, are also available through affiliate company One Reverse Mortgage. Headquartered in Detroit, Quicken Loans was founded in 1985 by Dan Gilbert, who today acts as Quicken Loans’ chairman. The company gained prominence in the last few years by adopting technology that allows borrowers to apply for loans completely online through Rocket Mortgage. The online lender completed the first remote closing in Michigan using Remote Online Notarization (RON) and the Nexsys Clear Sign eClosing platform. Rocket Mortgage offers the customary menu of loan options, and borrowers can apply for mortgages and lock in rates completely online. Borrowers can easily check their loan application anytime online through the Rocket Mortgage app.

Loan types

    Conventional fixed-rate mortgages Adjustable-rate mortgages (ARMs) VA FHA loans Flexible-term Jumbo loans Cash-out refinancing

Lender fees

Rocket Mortgage lender fees include origination fees, rate-lock fees and closing costs. These expenses vary by loan type and taxes.

Closing costs can include title fees, recording fees, appraisal fees, credit report fees, pest inspection, attorney’s fees, taxes and survey fees.

Minimum borrower requirements

Rocket Mortgage generally follows the conforming loan requirements for mortgages approved by government-sponsored enterprises (GSEs) Fannie Mae and Freddie Mac, as well as those backed by the Federal Housing Administration (FHA) and the Department of Veterans Affairs (VA).

For conventional loans, key requirements include good credit (typically a FICO score of 620 or higher) and a minimum down payment of 3 percent. However, anything less than 20 percent down will trigger the private mortgage insurance (PMI) requirement.

Borrowers must also have a debt-to-income ratio (DTI) of no more than 50 percent.

For FHA and VA loans, those requirements are set by the government. You can find them here:

    FHA loan requirements VA loan requirements

Other mortgage lender reviews:

    LoanDepot Mortgage Review Freedom Mortgage Mortgage Review Mr. Cooper Mortgage Review United Wholesale Mortgage Mortgage Review Costco Mortgage Mortgage Review

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2144 reviews

5 stars 4 stars 3 stars 2 stars 1 stars 2027 79 17 9 12

Star ranking and total number reflects the lifetime consumer reviews received while this lender has been an advertiser on Bankrate.

Customer service rating


4.9 Level of service

4.9 Professionalism

4.9 Responsiveness


99% of reviews would recommend this lender

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